Express Employment Professionals announced that it has been named to Inavero's 2012 Best of Staffing Client list for the third straight year. Best of Staffing, presented in partnership with CareerBuilder, is the nation's only satisfaction award that recognizes exceptional client service within the staffing industry.
"Less than 1 percent of staffing firms in the U.S. and Canada have been named to the Best of Staffing List for Client Satisfaction," said Tyler Lance, franchise owner of the Express Poplar Bluff and Sikeston offices. "We are proud and honored to be recognized for our customer service efforts in this way."
Staffing firms competing to make the Best of Staffing Client list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Express received satisfaction ratings of 9 or 10 out of 10 from 62 percent of their clients, significantly higher than the industry's average of 47 percent.
"We are seeing more and more companies incorporate staffing services into their hiring strategies," Lance said. "Due to a shift in hiring strategies and increased demand for talented job candidates, companies who use staffing firms expect impeccable service more than they ever have before. And that's what Express delivers."
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. The Inavero team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves as the American Staffing Association's exclusive research partner.
In addition to making the Best of Staffing list, Express' International Headquarters was named a World Class Franchisor by FranSurvey for the sixth year in a row, and a Best Staffing Firm to Work for finalist by Staffing Industry Analysts.
The Poplar Bluff Express Employment Professionals franchise began operation in 2001 and serves the Southeast Missouri with temporary help and direct hire employees in a variety of fields, including light industrial, warehouse, administrative, commercial, data processing, technical, sales, marketing and more.